ORDERS

Each of our products is crafted by hand and therefore no two pieces will be identical.  All products are produced when ordered unless otherwise noted.  Please refer to the production times for each product for an accurate delivery timeline.  All orders are shipped Monday through Friday excluding holidays or otherwise noted on ArchibaldJMcNeil.com.  The shipping cost for your order will be added and displayed at checkout.

BESPOKE ORDERS

Please contact us at majordomo@archibaldjmcneil.com to discuss your bespoke order.  Timing will vary based on complexity of the request. Bespoke orders may not be returned or exchanged.

TAXES

Archibald J. McNeil and Imperial Revival LLC collect state sales tax for those residing in the Commonwealth of Virginia only.  If we are not collecting your state’s sales taxes, you are expected to comply with your state’s current laws regarding internet purchases.

SHIPPING

When an order is placed, it will be shipped to an address designated by the purchaser.  All purchases from ArchibaldJMcNeil.com are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this website pass to the purchaser upon delivery of the items to the carrier.  The purchaser is responsible for filing any claims with carriers for damaged and/or lost shipments.

All standard US orders are shipped via Fed Ex Ground/Home Delivery for $9 flat rate.  Deliveries take approximately 3-5 days to arrive.

Expedited shipping (Fed Ex 2-Day) for $20 flat rate.

EXCHANGES

If you are not satisfied with your purchase, you may exchange it for another item of equal or lesser value.  Provided the item has not been damaged, you may exchange the item within 30 days of receipt of your purchase.  Please contact us at majordomo@archibaldjmcneil.com with any questions or comments.

RETURNS

Return shipping costs are the responsibility of the customer.  If you are not happy with your item for any reason and the item shows no wear or damage, please return the item within 30 days of receipt of your purchase.  We will refund the cost of the item minus the original shipping charges.  Kindly ship to:  

Imperial Revival LLC

P.O. Box 1997

Middleburg, Virginia  20118-1997

DEFECTS

If the items in your order are missing, broken or damaged when your package arrives, please contact us at majordomo@archibaldjmcneil.com with your name, invoice number and a description of the problem.  We will attempt to ship out a replacement upon receipt of the original.  For defect items, we will provide a shipping label via email for your convenience.

REPAIRS

We guarantee the quality of our products but we do understand that with regular wear, repairs may be necessary.  We offer repair services and provided the repairs are required from wear and not defect, a small fee will be charged based on the extent of the repairs. Please contact us at majordomo@archibaldjmcneil.com for further information.